Refund Policy

Last updated: 5 Feb 2026

At Rebecca Pomroy, I want you to feel confident when booking or purchasing. This refund policy explains what you can expect if plans change or something isn’t quite right.

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1. Commissions & Custom Work

For commissioned artwork, illustration, murals, photography or other bespoke creative work:

• All deposits are non-refundable, as they secure your booking and cover initial planning and creative time.

• Once work has begun, refunds are not available, as custom work is created specifically for you.

• If you cancel before work has started, any payments made beyond the deposit may be refunded at my discretion.

If I am unable to complete the work due to unforeseen circumstances, you will receive a full refund of any payments made.

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2. Workshops, Events & Classes

For workshops, talks or events:

• Cancellations made 14 days or more before the event may receive a full refund or credit.

• Cancellations made to events are non-refundable, unless the space can be filled.

• If I need to cancel or reschedule an event, you will be offered either:

  • A full refund, or

  • A transfer to a rescheduled date or future event.

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3. Digital Products

For any digital products (such as downloads, online resources or files):

• All sales are final.

• Refunds are not available once a digital product has been accessed or downloaded.

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4. Physical Products & Prints

If physical items (such as prints/original artworks) are sold through the website:

• Refunds or exchanges are available for faulty or damaged items.

• Please contact me within 14 days of delivery with photos of the issue.

• Return postage costs may apply unless the item is faulty.

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5. Exceptions

Refunds may be considered on a case-by-case basis where required by UK consumer law.

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6. Contact

If you have questions about a refund or need to discuss a booking, please get in touch:

Email: rebeccapomroyart@gmail.com