Shipping Policy

Last updated: 5 Feb 2026

This shipping policy outlines how physical products ordered through Rebecca Pomroy are processed and delivered.

​

1. Order Processing

• Orders are typically processed within 7-14 working days.

• As many items are made to order (such as prints), processing times may vary slightly. Original commissions such as paintings, timelines will be communicated via email.

• You’ll receive a confirmation email once your order has been dispatched.

​

2. Shipping Locations

• We currently ship within the UK.

• International shipping may be available on request - please get in touch before ordering.

​

3. Delivery Times

Estimated delivery times (after dispatch):

• UK Standard Delivery: 2–5 working days

Delivery times are estimates and may vary due to postal delays or peak periods.

​

4. Shipping Costs

• Shipping costs are calculated at checkout or clearly stated on the product page.

• Any customs duties or import taxes for international orders (if agreed) are the responsibility of the customer.

​

5. Tracking

• Tracking information will be provided where available.

• Not all delivery methods include tracking.

​

6. Damaged or Lost Items

• If your order arrives damaged, please contact us within 14 days of delivery with photos of the packaging and item.

• If an item is lost in transit, please get in touch and we’ll investigate with the courier.

​

7. Incorrect Address

• Please ensure your delivery address is correct at checkout.

• We cannot be responsible for orders sent to an incorrect address provided by the customer.

​

8. Contact

If you have any questions about shipping or delivery, please contact:

Email: rebeccapomroyart@gmail.com